Dave Meslin’s talk reminds me somewhat of the sentiment of Edwards Deming’s proclamation that 96% of of all business problems are created by the system. Individuals want to do a good job, the system provides barriers to stop them.

#4 Heros I relate to my blog entry “As if you needed a Reason to Save the World”

I believe what Dave says in his talk is even more applicable to the business community than the greater civic community he speaks of.